Journals

Mariani, M., Baggio, R., Fuchs, M., Höpken, W. (2018). Business intelligence and big data in hospitality and tourism: a systematic literature review. International Journal of Contemporary Hospitality Management, 30 (12), pp. 3514-3554, https://doi.org/10.1108/IJCHM-07-2017-0461.

Kronenberg, K., Fuchs, M., Salman, K., Lexhagen, M., Höpken, W. (2015): Economic Effects of Advertising Expenditures – A Swedish Destination Study of International Tourists. Scandinavian Journal of Hospitality and Tourism Research, DOI: 10.1080/15022250.2015.1101013.

Höpken, W., Keil, D., Fuchs, M., Lexhagen, M. (2015): Business intelligence for cross-process knowledge extraction at tourism destinations. Information Technology & Tourism, 15(2), pp. 101-130.

Fuchs, M., Höpken, W., Lexhagen, M. (2014): Big Data Analytics for Knowledge Generation in Tourism Destinations – A Case from Sweden. Journal of Destination Management & Marketing, 3 (4), pp. 198-209.

Fuchs, M., Abadzhiev, A., Svensson, B, Höpken, W. & Lexhagen, M. (2013): Knowledge Destination framework for tourism sustainability – a Business Intelligence application from Sweden. Tourism - An Interdisciplinary Journal, 61(2), pp. 121-148.

Fuchs, M., Höpken, W., Rasinger, J. (2011): Behavioural intention to use mobile information services in tourism - The case of the tourist guide DolomitiSuperski.Mobi. Information Technology and Tourism, 13(4), pp. 285-307.

Fuchs, M., Eybl, A., Höpken, W. (2011): Successfully Selling Accommodation Packages at Online Auctions – The Case of eBay Austria. Tourism Management, 32(5), pp. 1166-1175.

Höpken, W., Fuchs, M., Zanker, M., Beer, Th. (2010): Context-based Adaptation of Mobile Applications in Tourism. Information Technology and Tourism, 12(2), pp. 175-195.

Fuchs, M., Höpken, W., Föger, M., Kunz, A. (2010): E-Business Readiness, Intensity and Impact – An Austrian DMO Study. Journal of Travel Research, 49(2), pp. 165-178.

Fuchs, M., Scholochow, Ch., Höpken, W. (2009): eBusiness Adoption, Use, and Value Creation: An Austrian Hotel Study. In: Information Technology and Tourism, 11(4), pp. 267-284.

Rasinger, J., Fuchs, M., Höpken, W., Beer, Th. (2009): Building a Mobile Tourist Guide based on Tourists’ On-Site Information Needs. Tourism Analysis, 14(4).

Fuchs, M., Höpken, W. (2009): Data Mining im Tourismus – Theoretische Grundlagen und Anwendungen in der Praxis. Praxis der Wirtschaftsinformatik, 270 (12), pp. 73-81.

Rasinger, J., Fuchs, M., Höpken, W. (2007): Information Search with mobile Tourist Guides: A Survey of Usage Intention. Information Technology and Tourism, 9(3/4), pp. 177-194.

Höpken, W., Fuchs, M. (2006): etPlanner: Eine mobile Planungshilfe zur Gestaltung personalisierter Reiseaufenthalte. Tourismus Journal – Zeitschrift für tourismuswissenschaftliche Forschung, 7(3), pp. 351-355.

Fuchs, M., Rasinger, J., Höpken, W. (2006): etAcceptance: Analysen zur Nutzungsbereitschaft mobiler Informationsdienste im Tourismus. Tourismus Journal – Zeitschrift für tourismuswissenschaftliche Forschung, 7(3), pp. 345-350.

Höpken, W., Fuchs, M., Zanker, M. (2005): etPlanner: A Hybrid Recommender System for Mobile Travel Planning. ÖGAI Journal, 24(4), pp. 26-31.

Dell’Erba, M., Fodor, O., Höpken, W., Werthner, H. (2005): Exploiting Semantic Web Technologies for Harmonizing E-Markets. Information Technology & Tourism, 7(3/4), pp. 201-220.


Books and book chapters

Höpken, W., Fuchs, M., & Lexhagen, M. (2018): Big Data Analytics for Tourism Destinations. In: Khosrow-Pour, D.B.A., M. (eds.) Encyclopedia of Information Science and Technology, Fourth Edition, IGI Global, Hershey, PA, pp. 349-363.

Fuchs, M., Höpken, W., Lexhagen, M. (2017): Business Intelligence for destinations: Creating knowledge from social media. In: Sigala, M., Gretzel, U. (eds.) Advances in Social Media for Travel, Tourism and Hospitality – New Perspectives, Practice and Cases, Routledge, London, pp. 290-310.

Fuchs, M., Abadzhiev, A., Svensson, B. & Höpken, W. (2017): A Knowledge-based paradigm for the governance of destination sustainability. In: Pechlaner, H., Keller, P., Pichler, S., Weiermair, K. (eds.) Changing Paradigms in Sustainable Mountain Tourism Research - Problems and Perspectives, Erich Schmidt Verlag, Berlin, pp. 13-42.

Höpken, W., Fuchs, M., Menner, Th., Lexhagen, M. (2017): Sensing the Online Social Sphere - the Sentiment Analytical Approach. In: Xiang, Z., Fesenmaier, D. R. (eds.) Analytics in Smart Tourism Design, Springer, pp. 129-146.

Fuchs, M., Höpken, W., Lexhagen, M. (2015): Applying Business Intelligence for Knowledge Generation in Tourism Destinations - A Case Study from Sweden. In: Pechlaner, H., Smeral, E. (eds) Tourism and Leisure - Current Issues and Perspectives of Development, Wiesbaden, Springer Gabler, pp. 161-174.

Höpken, W., Fuchs, M. & Lexhagen, M. (2014): The Knowledge Destination – Applying Methods of Business Intelligence to Tourism Applications. In: Wang, J. (ed.) Encyclopedia of Business Analytics and Optimization, IGI Global, Hershey, PA, pp. 2542-2556.

Höpken, W., Fuchs, M. (2010): Mobile Dienste für den Tourismus – Technischer Framework und exemplarische Instanziierung. In: Egger, R., Joos, M. (eds.). Mobile Dienste im Tourismus, LIT Verlag, Vienna, pp. 223-236.

Höpken, W. (2003): Konzeption eines Referenzmodells zur Harmonisierung heterogener elektronischer Märkte am Beispiel der Tourismusbranche. Herdecke, GCA-Verlag.


Conferences (refereed)

Höpken, W., Eberle, T., Fuchs, M., Lexhagen, M. (2018): Search engine traffic as input for predicting tourist arrivals. In: Stangl, B., Pesonen, J. (eds.) Information and Communication Technologies in Tourism, Springer, Cham, pp. 381-393.

Keil, D., Höpken, W., Fuchs, M., Lexhagen, M. (2017): Optimizing User Interface Design and Interaction Paths for a Destination Management Information System. In: Marcus, A., Wang, W. (eds.) DUXU 2017, Part III, LNCS 10290, Springer, pp. 473-487.

Höpken, W., Ernesti, D., Fuchs, M., Kronenberg, K., Lexhagen, M. (2017): Big data as input for predicting tourist arrivals. In: Schegg, R., Stangl, B. (eds.) Information and Communication Technologies in Tourism, Springer, Cham, pp. 187-199.

Menner, Th., Höpken, W., Fuchs, M., Lexhagen, M. (2016): Topic Detection - Identifying relevant topics in tourism reviews. In: Inversini, A., Schegg, R. (eds.) Information and Communication Technologies in Tourism, Springer, Heidelberg, pp. 411-423.

Meyer, V., Höpken, W., Fuchs, M., Lexhagen, M. (2015): Integration of Data Mining Results into Multi-dimensional Data Models. In: Tussyadiah, I., Inversini, A. (eds.) Information and Communication Technologies in Tourism, Springer, Heidelberg, pp. 155-168.

Kolas, N., Höpken, W., Fuchs, M., Lexhagen, M. (2015): Information Gathering by Ubiquitous Services for CRM in Tourism Destinations: An Explorative Study from Sweden. In: Tussyadiah, I., Inversini, A. (eds.) Information and Communication Technologies in Tourism, Springer, Heidelberg, pp. 73-86.

Schmunk, S., Höpken, W., Fuchs, M., Lexhagen, M. (2014): Sentiment analysis – extracting decision-relevant knowledge from UGC. In: Xiang, Z., Tussyadiah, I. (eds.). Information and Communication Technologies in Tourism, Springer, Heidelberg, pp. 253-265.

Fuchs, M., Höpken, W., Eybl, A., Flöck, A. (2014): Online auctions for selling accommodation packages – A Readiness-Intensity-Impact Analysis. In: Xiang, Z., Tussyadiah, I. (eds.). Information and Communication Technologies in Tourism, Springer, Heidelberg, pp. 813-826.

Höpken, W., Fuchs, M., Höll, G. Keil, D. & Lexhagen, M. (2013): Multi-dimensional data modelling for a tourism destination data warehouse. In: Cantoni, L. & Xiang, Ph. (eds.). Information and Communication Technologies in Tourism 2013, Springer, New York, pp. 157-169.

Kuttainen, Ch., Lexhagen, M., Fuchs, M. & Höpken, W. (2012): Social Media Monitoring and Analysis in Tourism. In: Christou, E., Chionis, D., Gursory, D. & Sigala, M. (eds.). Advances in Hospitality and Tourism Marketing & Management, Corfu, ISBN: 978-960-287-139-3.

Lexhagen, M., Kuttainen, Ch., M. Fuchs & Höpken, W. (2012): Destination Talk in Social Media: A Content Analysis for Innovation. In: Christou, E., Chionis, D., Gursory, D. & Sigala, M. (eds.). Advances in Hospitality and Tourism Marketing & Management, Corfu, ISBN: 978-960-287-139-3.

Höpken, W., Deubele, Ph, Höll, G., Kuppe, J., Schorpp, D., Licones, R. & Fuchs, M. (2012): Digitalizing Loyalty Cards in Tourism. In: Fuchs, M., Ricci, F. & Cantoni, L. (eds.). Information and Communication Technologies in Tourism 2012, Springer, New York, pp. 272-283.

Fuchs, M., Höpken, W. (2011): E-Business Horizons in the Tourism Industry – Challenges for Research and Practice. In: Sidali, K., Spiller, A., Schulze, B. (eds.). Food, Agriculture and Tourisms – Linking Local Gastronomy and Rural Tourism: Interdisciplinary Perspectives, Springer, Berlin & Heidelberg, pp. 140-160.

Höpken, W., Fuchs, M., Keil, D., Lexhagen, M. (2011): The Knowledge Destination – A Customer Information-based Destination Management Information System. In: Law, R., Fuchs, M., Ricci, F. (eds.). Information and Communication Technologies in Tourism, Springer, New York, pp. 417-429.

Canadi, M., Höpken, W., Fuchs, M. (2011): Visualization of Customer Cards with 2D Codes. In: Law, R., Fuchs, M., Ricci, F. (eds.). Information and Communication Technologies in Tourism, Springer, New York, pp. 215-227.

Zanker, M., Höpken, W., Fuchs, M. (2011): Exploiting Feedback from Users of Innsbruck.mobile for Personalization. In Law, R., Fuchs, M., Ricci, F. (eds.). Information and Communication Technologies in Tourism, Springer, New York, pp. 63-74.

Canadi, M., Höpken, W., Fuchs, M. (2010): Application of QR Codes in Online Travel Distribution. In: Gretzel, U, Law, R., Fuchs, M. (eds.). Information and Communication Technologies in Tourism, Springer, New York, pp. 137-148.

Scholochow, Ch., Fuchs, M., Höpken, W. (2010): ICT Efficiency and Effectiveness in the Hotel Sector – A Three Stage DEA Approach. In: Gretzel, U, Law, R., Fuchs, M. (eds.). Information and Communication Technologies in Tourism, Springer, New York, pp. 13-24.

Piazolo, F., Fuchs, M., Höpken, W. Promberger, K. (2009): Intelligent Local based Information – The EURO 2008™ experience from Innsbruck. In: Larson, M. & Vujicic, S. (eds.), Events & Meetings in the City, Universtiy of Gothenburg – School of Business, Economics and Law (ISBN 978-91-978258-0-1): pp. 43-67.

Fuchs, M., Witting, Ch., Höpken, W. (2009): E-Business Readiness, Intensity and Impact - An Austrian Hotel Study. In: Höpken, W., Gretzel, U., Law, R. (eds.): Information and Communication Technologies in Tourism, Springer, New York, pp. 431-442.

Czernik, Th., Fuchs, M., Höpken, W. (2008): Test Market Studies for Email Marketing – An Alpine Hotel Case Study, 4th Int. Conference: An Enterprise Odyssey: Tourism, Governance, and Entrepreneurship, University of Zagreb, Faculty of Economics, June, pp. 1414-1425.

Mahmood, T., Ricci, F., Venturini, A., Höpken, W. (2008): Adaptive Recommender Systems for Travel Planning. In: O’Connor, P., Höpken, W., Gretzel, U. (eds.): Information and Communication Technologies in Tourism, Springer, New York, pp. 1-11.

Höpken, W., Scheuringer, M., Linke, D., Fuchs, M. (2008): Context-based Adaptation of Ubiquitous Web Applications in Tourism. In: O’Connor, P., Höpken, W., Gretzel, U. (eds.): Information and Communication Technologies in Tourism, Springer, New York, pp. 533-544.

Zanker, M., Fuchs, M., Höpken, W., Tuta, M., Müller, N. (2008): Evaluating Recommender Systems in Tourism: A Web-Usage Mining Approach. In: O’Connor, P., Höpken, W., Gretzel, U. (eds.): Information and Communication Technologies in Tourism, Springer, New York, pp. 24-34.

Fuchs, M., Tuta, M., Höpken, W. (2008): Adoption of E-mail Marketing in the Hotel Sector. In: O’Connor, P., Höpken, W., Gretzel, U. (eds.): Information and Communication Technologies in Tourism, Springer, New York, pp. 279-290.

Fuchs, M., Höpken, W. Eybl, A., Ulrich, J. (2008): Selling Accommodation Packages in Online Auctions - The Case of eBay. In: O’Connor, P., Höpken, W., Gretzel, U. (eds.): Information and Communication Technologies in Tourism, Springer, New York, pp. 291-302.

Beer, Th., Rasinger, J., Höpken, W., Fuchs, M., Werthner, H. (2007): Exploiting E-C-A Rules for Defining and Processing Context-Aware Push Messages. In: International Symposium on Rule Interchange and Applications (RuleML), Orlando, Florida, pp. 199-206.

Fuchs, M., Forstner, J., Lederer, M., Tuta, M., Höpken, W. (2007): E-Mail Marketing in the Accommodation Sector – An Adoption Study from Austria. In: Research@EyeforTravel, London, 23-24th May, pp. 77-93.

Fuchs, M., Rasinger, J., Höpken, W. (2007): Exploring Information Services for mobile Tourist Guides – Results from an Expert Survey. Travel and Tourism Research Association (TTRA), Tourism Mobility & Technology, Nice, Apr. 23-25. pp. 4-14.

Beer, Th., Fuchs, M., Höpken, W., Rasinger, J., Werthner, H. (2007): CAIPS: A Context-Aware Information Push Service in Tourism. In: Sigala, M. et al. (eds.): Information and Communication Technologies in Tourism, Springer, New York, pp. 129-140.

Fuchs, M., Höpken, W., Mirski, P., Ainedter, B., Lembacher, A. (2007): eTourism Curriculum Development: A Destination Management Organisation Perspective. In: Sigala, M. et al. (eds.): Information and Communication Technologies in Tourism, Springer, New York, pp. 523-535.

Fuchs, M., Höpken, W. (2007): Structural and Behavioural Changes on account of new information and communication technologies in tourism. In: Kroneberger, Ch., Müller, S., Peters, M., Pikkemaat, B., Weiermair, K. (eds.): Change Management in Tourism, Erich Schmidt, Berlin, pp. 247-262.

Fuchs, M., Höpken, W., Mirski, P., Ainedter, B., Lembacher, A. (2006): eTourism Curricula Development in Tyrol: A Preliminary Report. 3rd China Tourism Forum, Hong Kong, 15-16. Dec, pp. 37-49.

Höpken, W., Fuchs, M., Zanker, M., Beer, Th. (2006): Context awareness within mobile services. 8th International Conference on Human-Computer Interaction with Mobile Devices and Services, Espoo, Finland, 12-15. Sept.

Beer, T., Höpken, W., Zanker, M., Rasinger, J., Jessenitschnig, M., Fuchs, M., Werthner, H. (2006): An Intelligent Information Push Service for the Tourist Domain. 17th European Conference on Artificial Intelligence, Riva del Garda, August, pp. 124-128.

Fuchs, M., Höpken, W., Eybl, A. (2006): Price Determinants in Online Auctions for Accommodation Packages. In: Research@EyeforTravel, London, Axon, pp. 147-158.

Fuchs, M., Höpken, W., Lehmann, P., Wöckl, J. (2006): Destination Website Evaluation – A Technology Acceptance Modeling Approach. In: Research@EyeforTravel, London, Axon, pp. 87-100.

Rasinger, J., Fuchs, M., Höpken, W., Tuta, M. (2006): A customer based approach to discover accepted mobile information services in tourism. In: Research@EyeforTravel, London, Axon, pp. 31-46.

Höpken, W. et al. (2006): etPlanner: An IT framework for comprehensive and integrative travel guidance. In: Hitz, M., Sigala, M., Murphy, J. (eds.): Information and Communication Technologies in Tourism 2006, Wien, Springer-Verlag, pp.125-134.

Fuchs, M., Höpken, W. (2005): Towards @Destination – A DEA-based Decision Support Framework. In: Frew, A. J. (ed.): Information and Communication Technologies in Tourism 2005. Wien, Springer-Verlag, pp. 57-66.

Höpken, W. (2003): New Technologies – Information Platforms: Towards Interoperability in the Tourism Domain. European Rural Tourism Congress, Jaen.

Missikoff, M., Werthner, H., Höpken, W., Dell’Erba, M., Fodor, O., Formica, A., Taglino, F. (2003): Harmonise: Towards Interoperability in the Tourism Domain. In: Frew, A. J., Hitz, M., O’Connor, P. (eds.): Information and Communication Technologies in Tourism 2003. Wien, Springer-Verlag, pp. 58-66.

Kaukal, M., Höpken, W., Werthner, H. (2000): An Approach to Enable Interoperability in Electronic Tourism Markets. In: Hansen, H. R., Bichler, M., Mahrer, H. (eds.): ECIS 2000 A Cyberspace Odyssey – Proceedings of the 8th European Conference on Information Systems. Wirtschaftsuniversität Wien, pp. 1104-1111.

Höpken, W. (2000): Reference model of an electronic tourism market. In: Fesenmaier, D. R., Klein, S., Buhalis, D. (eds.): Information and Communication Technologies in Tourism 2000. Wien, Springer-Verlag, pp. 265-274.

Höpken, W. (1999): Modelling of an Electronic Tourism Market. In: Buhalis, D., Schertler, W. (eds.): Information and Communication Technologies in Tourism 1999. Wien, Springer-Verlag, pp. 161-171.


Editorships

Höpken, W., Fuchs, M. (2016): Business intelligence and big data in the travel and tourism domain. Information Technology & Tourism, 16(1).

Höpken, W., Gretzel, U., Law, R. (2009): Information and Communication Technologies in Tourism. Wien, Springer.

O’Connor, P., Höpken, W., Gretzel, U. (2008): Information and Communication Technologies in Tourism. Wien, Springer.

Prof. Dr. Wolfram Höpken

Hochschule Ravensburg-Weingarten
Doggenriedstr.
88250 Weingarten

Department of Business Informatics

Phone: +49 751 501-9764
Email: wolfram(a)hoepken.org